{"id":12900,"date":"2016-09-09T17:09:20","date_gmt":"2016-09-09T17:09:20","guid":{"rendered":"https:\/\/www.grandpacooks.com\/recipes\/?p=12900"},"modified":"2019-05-17T13:12:51","modified_gmt":"2019-05-17T20:12:51","slug":"berndes-11-inch-skillet","status":"publish","type":"post","link":"https:\/\/www.grandpacooks.com\/recipes\/berndes-11-inch-skillet\/","title":{"rendered":"Berndes 11 inch Skillet"},"content":{"rendered":"

A SAD STORY WITH A GREAT OUTCOME – – – – –<\/p>\n

This was a GREAT skillet, but recently (7 years after purchase) it has become unusable.\u00a0 We will find out if Berndes will stand behind their Lifetime Warranty. I will post their reply below.\u00a0 I approached them as a consumer, so they did not know that this entire situation was echoed here at Grandpa Cooks.<\/p>\n

\n

The First Note from Grandpa\"berndes-skillet\"<\/a><\/h2>\n

I am the main cook in our family.\u00a0 I got my Berndes 11″ skillet about 6-7 years ago.\u00a0 I loved it.\u00a0 I treated it well, never used abrasives, never exceeded 450\u00ba and oiled it before each use.\u00a0 The non-stick finish has eroded and the skillet is no longer usable.\u00a0 I was going to throw it away, but see that it had a lifetime warranty.\u00a0 How do I take advantage of that warranty?<\/p>\n

\n

The First Surprise<\/h2>\n

I must say that I am truly impressed. Not only did I get a reply, but it came within about 48 hours of my original message. More to come as I have it.<\/p>\n

\n

The Reply from Berndes<\/h2>\n

Robert,<\/p>\n

Hello! We are the US distributor for Berndes Cookware. We received your email from the headquarters in Germany. We see that you have a pan that is showing signs of wear. We are happy to inform you that we will go ahead and send you a replacement. If you are able please send a photo of the whole pan and measure the pan from outer rim to rim in inches. Is this a fry pan or a different pan? Please let us know this information so we can see if we have that same pan available. Also please provide your shipping address. We will await your reply.<\/p>\n

Thanks and have a good day!<\/p>\n

We Really Care!<\/p>\n

Amanda Stemen
\nReceptionist \/ Client Support
\nRange Kleen Mfg. Inc
\n4240 East Rd.
\nLima, Ohio USA 45807<\/p>\n

\n

My Reply – Berndes wanted More Information<\/h2>\n
Amanda,<\/div>\n

What a pleasure to hear from another person from Ohio.\u00a0 I moved to Arizona from M\"2016-09-13-17-06-01\"<\/a>arion, Ohio nearly 30 years ago.\u00a0 I was also pleased to get a reply so promptly.<\/p>\n

Attached is a measured top photo.\u00a0 It is an 11 inch skillet.\u00a0\u00a0 My mailing address is …\u00a0 (Address removed for my privacy)<\/p>\n

Sincerest thanks,
\nRobert Andrews<\/p>\n

\n

\"2016-09-23-12-41-37\"<\/a>The Result:\u00a0 Berndes Just Earned a Lifelong Customer<\/h2>\n

So Maggie (my dog) started going crazy<\/a>. She does that whenever a delivery person comes to the door. I had ordered two cookbooks, but nothing that I was expecting in a large box, but this was a VERY large box. I opened the box and there it was… my brand new Berndes pan – exactly like the other one, except new!<\/p>\n

For those of you who have gone to the expense of buying quality cookware (especially non-stick) please review the rules about how to treat your precious skillets.\u00a0 If you are looking to invest in something with which you will be happy, give Berndes a try.\u00a0 Here is a link to Amazon<\/strong><\/a> for a quick and easy review of everything they have to offer.\u00a0\u00a0 Thanks Berndes for a job VERY well done.<\/p>\n

Robert Andrews
\nGrandpa Cooks<\/p>\n

\n

SEE MY POST Care of your Non-Stick Skillets<\/strong><\/a><\/h2>\n","protected":false},"excerpt":{"rendered":"

A SAD STORY WITH A GREAT OUTCOME – – – – – This was a GREAT skillet, but recently (7 years after purchase) it has become unusable.\u00a0 We will find out if Berndes will stand behind their Lifetime Warranty. I will post their reply below.\u00a0 I approached them as a consumer, so they did not … Continue reading “Berndes 11 inch Skillet”<\/span><\/a><\/p>\n","protected":false},"author":4,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[181],"tags":[],"class_list":["post-12900","post","type-post","status-publish","format-standard","hentry","category-non-cooking-reference-material"],"_links":{"self":[{"href":"https:\/\/www.grandpacooks.com\/recipes\/wp-json\/wp\/v2\/posts\/12900","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.grandpacooks.com\/recipes\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.grandpacooks.com\/recipes\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.grandpacooks.com\/recipes\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/www.grandpacooks.com\/recipes\/wp-json\/wp\/v2\/comments?post=12900"}],"version-history":[{"count":18,"href":"https:\/\/www.grandpacooks.com\/recipes\/wp-json\/wp\/v2\/posts\/12900\/revisions"}],"predecessor-version":[{"id":18192,"href":"https:\/\/www.grandpacooks.com\/recipes\/wp-json\/wp\/v2\/posts\/12900\/revisions\/18192"}],"wp:attachment":[{"href":"https:\/\/www.grandpacooks.com\/recipes\/wp-json\/wp\/v2\/media?parent=12900"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.grandpacooks.com\/recipes\/wp-json\/wp\/v2\/categories?post=12900"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.grandpacooks.com\/recipes\/wp-json\/wp\/v2\/tags?post=12900"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}